When IT breaks,
your business stops
Cybergenix keeps Johannesburg small businesses running. Server setup, networking, cybersecurity and load-shedding proof backup — fixed monthly pricing, real engineers, fast response.
The IT problems costing JHB businesses money daily
These are the calls we get every week. If any of these sound like your business, we can fix it — usually faster than you think.
"Load shedding fried our server again"
Power surges on restoration are the #1 cause of server failure in JHB. Most businesses discover their backup was also corrupted — at the worst possible moment.
UPS + load-shedding proof backup"Our WiFi is terrible and kills productivity"
Half the office can't connect, video calls drop every meeting, and the router reboots itself. Business-grade WiFi and structured cabling solves this permanently.
Business WiFi & network installation"We got a ransomware email — now what?"
Ransomware now targets South African small businesses specifically. Without proper endpoint protection and offsite backups, a single click can shut you down for weeks.
Cybersecurity & endpoint protection"Our server is slow and nobody knows why"
Old hardware, full disks, unpatched software — servers degrade slowly until they fail. Proactive monitoring catches the warning signs before the crash happens.
Server monitoring & maintenance"Our lawyer says we need to be POPIA compliant"
POPIA has real technical IT requirements — access controls, encrypted storage, audit logs, incident response. Most businesses don't know where to start.
POPIA IT compliance implementation"IT issues are costing us hours every week"
Hiring a full-time IT person costs R25,000–R50,000/month in salary. Managed IT support gives you the same capability for R1,500–R5,000/month with better coverage.
Managed IT retainer from R1,500/moEverything your business IT needs, in one place
All services available as once-off projects or monthly managed retainer. No lock-in — cancel with 30 days notice.
Server Setup & Installation
Windows Server, Linux and NAS configured for your office. Active Directory, shared drives, email and backup — properly set up from day one.
Network Installation & Cabling
Cat6 structured cabling, fibre termination and business WiFi with full coverage. Sandton, Midrand, Fourways and surrounds.
Cybersecurity & Endpoint Protection
Firewall setup, endpoint security, email filtering and ransomware protection for small business. POPIA-compliant by default.
Server Monitoring & Maintenance
24/7 automated monitoring of your servers, backups and network. Monthly patching, health reports and proactive alerts before things break.
Load Shedding IT Protection
UPS sizing, surge protection and cloud backup designed for South African load shedding. Your data survives stage 6 — guaranteed.
POPIA IT Compliance
We implement the technical controls POPIA requires — encryption, access management, audit logs and incident response documentation.
We're not a call centre. We're your IT team.
| Factor | ✓ Cybergenix | In-house IT | Ad-hoc |
|---|---|---|---|
| Monthly cost | R1.5k–R5k | R25k–R50k | Unpredictable |
| 24/7 monitoring | ✓ Yes | ✗ No | ✗ No |
| Load shedding plan | ✓ Included | ✗ Rarely | ✗ No |
| POPIA compliance | ✓ Included | ✗ Extra cost | ✗ No |
| Response time | Same day | Same day | Days/weeks |
| Contract | 30-day notice | Employment law | Varies |
| Qualified electrician | ✓ Included | ✗ Separate | ✗ Separate |
What Johannesburg businesses say
★★★★★ Rated 5.0 on Google
Server was down on a Friday afternoon. Called Cybergenix at 4pm, they were remote and had us back up by 5:30. No drama, no drama charge either. That's the kind of support small businesses actually need.
Finally someone who knows what POPIA actually requires technically, not just the legal side. They set up proper access controls and gave us documentation we can actually show an auditor.
Moved offices in Fourways. They handled the entire IT relocation — disconnected, transported, reconnected, tested. We were fully operational by 8am Monday. Highly recommend.
Set up our whole network in the new Sandton office. Clean cabling, proper WiFi coverage, guest network separate from staff. No dead spots, no issues since day one.
Ransomware hit us on a Wednesday morning. Within 20 minutes of calling Cybergenix they had isolated the affected machine. We restored from cloud backup the same day.
Cybergenix set up proper POPIA controls, encrypted our patient file storage and gave us a written incident response plan. First IT company that actually understood what medical practices need.
Questions JHB business owners ask us every week
Straight answers, no jargon.
Cybergenix is for Johannesburg small businesses with 5–100 staff who need reliable IT support without hiring a full-time IT person. We handle everything from server setup to cybersecurity, with fixed monthly pricing from R1,500/month.
Managed IT support for a Johannesburg small business typically costs R1,500–R6,000 per month depending on the number of users and servers. This covers 24/7 monitoring, monthly maintenance and helpdesk support. Compare that to a full-time IT person at R25,000–R50,000/month in salary — and our retainer includes more coverage than a single employee can provide.
Yes — power surges when electricity is restored are the leading cause of server failure in Johannesburg. Hard drives, network equipment and power supplies are all at risk. Every server needs a properly sized UPS with surge protection. We also set up cloud backups that are completely independent of local power.
POPIA requires businesses to implement: access controls on all systems holding personal data, data encryption at rest and in transit, audit logs showing who accessed data and when, regular security assessments, and a documented incident response plan. Free gap assessment available.
For managed clients we begin remote triage immediately and aim for on-site response within 4 hours in Sandton, Midrand and Fourways. Many issues are resolved remotely within the hour. WhatsApp us now and we'll respond within 15 minutes during business hours.
No. All our managed retainers are month-to-month with 30 days notice to cancel. We don't believe in trapping clients — we'd rather earn your business every month by delivering a service you actually value.
Free IT assessment for Johannesburg businesses
WhatsApp us your biggest IT problem right now. We'll respond within the hour, assess your situation for free and give you a straight quote — no jargon, no pressure, no obligation.